Range Wealth Management - Help & Support

How are you different from my financial advisor?

How are we not? At Range, you have access to multiple advisors who will advise on all aspects of your finances—not just investment or retirement planning. Range gives you more than just access to advisors, we deliver a tech platform armed with your aggregated, real time data, available for you to access 24/7.

Will I have one advisor?

Nope. One advisor is the old way of doing things. At Range, we want to give you the best advice based on your specific situation or question—which is why we arm you with a team of experts (and tools) to address whatever your need might be.

What are your experts’ qualifications?

We have a team of highly qualified advisors and experts working with our members. Amongst our advisors, we have:

Certified Financial Planner (CFP)
IRS Enrolled Agent (EA)
Certified Public Accountant (CPA)
Equity Compensation Associate (ECA)
Chartered Financial Analyst (CFA)
Chartered Retirement Plans Specialist (CRPS)
Masters in Business Administration (MBA)

Our team brings a wealth of experience - pun intended - from their previous employers, having spent time working at JP Morgan, TIAA, Vanguard, UBS, Wells Fargo, Credit Suisse, Goldman Sachs - amongst others. We hire only the most qualified, and aim to represent a diverse set of expertise to best serve our Members.

Is Range a fiduciary?

Yes, as a Registered Investment Advisor (RIA) we are legally required to make recommendations with your best interests in mind. Our CFP® professionals meet rigorous educational, training, and ethical standards. They maintain the highest levels of confidentiality, with a focus on protecting and prioritizing our members.

Do I have to link my accounts to Range?

Yes. If you’re unwilling to connect your external accounts to Range, our platform is not for you.

Our platform depends on data from your bank, brokerage, mortgage, and credit card accounts to deliver accurate and personalized recommendations. Without this, we cannot provide the level of service you expect. The more accounts you link, the better Range works for you.

What’s the difference between Premium, Platinum and Titanium?

Premium - Our Premium tier is designed to deliver foundational wealth management across all aspects of your finances. If you have relatively straightforward finances, but want to start building your wealth the right way, Premium is a great place to start. Premium does not include tax projections, or estate document creation.

Platinum - The Platinum Tier at Range is designed for Members who have more complex finances to manage. And by more complicated, we mean more tax implications. As you add income streams, new investments and expenses, need to file taxes in multiple states, your taxes become more complex. Tax projections and scenario planning is included in this tier. We will also handle estate document creation should you need it as a Platinum Member.

Titanium - If you’ve made it this far, you probably already know Titanium is right for you. Your taxes are very complex, you have multiple income streams of multiple types coming in from multiple states and countries, and are probably paying hefty fees to multiple partners to help you mange them. With the Range Titanium Membership, you get everything in Platinum, but we’ll handle tax situations that are more complex—i.e. you have over 5 K1’s, taxes in over 3 states, and/or have international tax situations to deal with.

If you’re unclear which tier is right for you, talk to our Membership team.

Can you help me with my equity compensation package?

Range has qualified Equity Compensation Associates on staff, ready to handle any upcoming equity events or questions you may have. Not all advisors are equipped to competently handle this—and these could have serious tax implications, so it’s important to be proactive in planning.

Range can help you understand how much to buy, sell, and execute—and when to do so—in order to maximize cash in your pocket, minimize tax impact, and reduce your investment risk.

What will my financial plan look like?

We’re a tech platform. So we won’t be sending you a 40-page document to print out and put in a file cabinet and collect dust. Your plan will be personal, actionable and evolving.

For starters, you’ll receive a concise written recommendation. Based on that, the Range platform will have a series of steps for you to take in order to make your plan a reality. Each plan comes with custom, unique and specific actions outlined. As you complete these steps, check them off the list. This way, you and your advisor will be on the same page about where you’re at in the process.

Rather than throw everything at you at once, your financial plan is sequenced out according to your personal situation and priorities. We start with the opportunity with the greatest urgency or potential for impact. And we continue working with you until you’ve reached your peak financial position.

You can find more information on the plan delivery in this pdf.

How long does it take to get my plan?

After you complete onboarding, our team will do a deep dive into your financials and goals as they develop your plan. This generally is delivered 1-2 weeks after you complete all onboarding steps.

Can Range manage my investments for me?

Yes. Range offers full-service investment management through our partner Altruist. Our advisory team will work with you to craft a portfolio designed to achieve your specific goals.

We offer a wide variety of low-cost and tax-efficient solutions from leaders in the space, like Dimensional, Vanguard, and Blackrock. We’re also happy to build a fully custom portfolio for you from scratch.

I’m interested in tax services, what’s included in each package?

Premium - Best for those who have simple tax situations. The team will answer general tax-related questions, but will not file your taxes or do a deep dive. This does not include any specific numerical projections (i.e. how much will I save?) or forward-looking tax modeling.

Platinum - A good solution for more complex tax situations. This extensive offering includes a thorough historical analysis of past returns, precise withholding projections, forward-looking income and equity event planning, advanced tax scenario modeling, and actionable tax-saving recommendations. (up to 3 states, up to 5 K1's, includes FBAR).

Titanium - This is the Cadillac of tax services, for those who have seriously complicated taxes. With Titanium you receive everything in Platinum, but the team will handle over 3 states, as many K1's as you have, FACTA (or other International reporting forms) and up to three previous years of tax filing reviews.

Range does not file taxes or business taxes at this time.

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Can you file my personal or business taxes?

Personal tax filing is included in Range Platinum and Titanium plans (check out our pricing page for more details). Range does not currently offer business tax filing.

Can you give me business advice?

Currently, Range is not equipped to service small businesses across all of their needs. If you're self-employed (or file Schedule C tax forms) Range can consult on your retirement planning, deliver a yearly P&L review/audit, advise on business entity structure, and advise on eligible business tax deductions. Range does not handle any bookkeeping.

Will Range assist with Legal services, like creating LLCs?

Currently this is not a service we offer. If there is something more specific regarding your legal needs, please reach out to our team.

Do I need to invest with you—are there any account minimums?

Nope. You don’t need to move any of your money to take advantage of Range. But at 0% AUM for our advisory services, you might want to consider it.

Can I disconnect my financial accounts at any time?

Yes, you can remove any and all of your Range connections to your financial institutions at any time. Once an account is disconnected, all of your data for that account is also deleted.

Can I sign up for Range if I live outside the United States?

Currently, we are only able to support members who reside in the United States. Sorry.

How do I change or reset my password?

You can change your password by using this page.

What data can my collaborators see?

Your collaborators can see all data that you share with Range by default (accounts, questions, income, goals, etc).

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The reason for this is that we believe strongly in making your money work smarter, together. Our plan is to introduce some visibility controls in the future, but there's no ETA on this.

Does Range have access to my credentials?

Range does not store nor has access to any of your login credentials. We integrate with industry leading partners like Plaid, MX and Yodlee for account aggregation to communicate with financial institutions. Our partners provide read only access to Range, meaning we are unable to transact or make changes to your accounts.

Why can’t I see my collaborators accounts?

Make sure the right filter is set. Go to the Accounts page from the left hand menu > Filter > Show ‘Me + Partner’

You should now see all of their accounts and transactions indicated with a small colored dot and their initial in the bottom right corner of each icon.

How do I categorize transactions?

Go to Cash Flow > Transactions. Select the icon to the right of the current category name and a list will pop up for you to choose from. You can select a default category or create your own.

To bulk edit you can change one category and then select the "create a rule" link that pops up in the bottom right corner.

Then, complete the form to edit all current and future transactions that match your set criteria. The system will automatically find all the transactions that match the new rule so you can easily apply to all of them at once.

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Why can’t I connect to my financial institution?

While other sites partner with just one tool, we have taken the extra steps of partnering with three different data aggregators to provide the best experience possible for our members. Unfortunately, we still have to rely on the institution and the data aggregator to work together to provide a seamless connection. Some institutions are more reliable than others and some occasionally experience service interruptions.

If you are having trouble connecting to specific institutions or if some transactions seem to be taking longer to show up than others, let us know by reaching out to support@range.com. We can often switch between our third party service providers to remedy these issues or open a ticket with Plaid/MX/Yodlee to get the issue resolved.

We've also built an easy way to manually add your account. Just select Add Account > Add manual account > Select category.

Can I disconnect my financial accounts at any time?

Yes, you can remove any and all of your Range connections to your financial institutions at any time. Once an account is disconnected, all of your data for that account is also deleted.

Why aren’t my transactions loading?

It can take up to 24 hours for transactions to become available. We seek to pull up to 12 months of account history, however certain institutions put limits on the amount of history available to pull, which unfortunately is completely out of our control. In other instances, it may just take longer to pull the full history, again due to limitations set by each financial institution.